How to raise one
Email hello@sellyourcaraustralia.com.au with what happened and, if you have it, the rego of the car. If you would rather say it out loud, ring 0477 636 137 and ask to speak to one of the owners.
If something goes wrong
Tell us, and it goes straight to an owner.
Every car-buying business says it takes complaints seriously. What actually matters is whether there is a real place to send one and somebody senior who has to answer it. Here is ours.
What happens then
- We acknowledge it within one working day.
- An owner reads it — not the person you are complaining about.
- You get an answer and the reasoning within five working days.
- It is logged with its outcome, so patterns are visible to us and not only to you.
And if we cannot sort it out between us.
Back to the estimate formYou can take it to the consumer protection body in your state — Fair Trading, Consumer Affairs or Consumer Protection, depending on where you are. We would much rather fix it ourselves first, but you should know the option exists, and using it does not change how we deal with you.